Refund policy
At Melora Store, customer satisfaction is important to us. Due to the nature of international shipping and the products we sell, the following policy applies to all orders.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at:
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
Return requests may be submitted within 7 days of delivery. All return requests are subject to review and approval in accordance with this Return & Refund Policy. After reviewing your request, we will provide an appropriate solution, which may include:
- A replacement
- A partial refund
- A full refund
depending on the circumstances.
Returns
Due to the high cost of international shipping and the relatively low value of many of our products, we generally do not accept returns for non-quality-related reasons, including but not limited to:
- Ordering the wrong item
- Change of mind
- No longer wanting the item
- Incorrect product selection
If a return is exceptionally approved, customers are responsible for all return shipping costs unless the return is due to our error.
Please do not return any items without contacting us first. Returns sent without prior authorization may not be accepted.
Natural Materials
Some of our products are made from natural materials such as natural stones, pearls, shells, and other materials.
Each piece is unique and may naturally vary in:
- Color
- Pattern
- Transparency
- Shape
- Size
These natural characteristics are expected and are not considered defects. They are therefore not eligible for return or refund.
Refunds
If a refund is approved, it will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
For certain low-value items, Melora Store may, at its sole discretion, offer a replacement or refund without requiring the item to be returned.
Contact Us
If you have any questions regarding your order, please contact us at:
We appreciate your support and are committed to providing prompt and professional customer service.